Mendworthy

SMS Program Terms & Consent

Last updated: June 2026

What this is

Mendworthy is a payment-recovery platform used by subscription businesses (“merchants”) to reach their customers about a payment-method issue on the customer’s own account — a charge that failed, or a card on file that’s about to expire. If you received an SMS through Mendworthy, you are a customer of one of those merchants, and the message is about your account with that merchant. Strictly transactional, never marketing. The categories:

  • A recurring payment attempt failed.
  • A card on file is about to expire, so the next charge doesn't fail.
  • A secure link to update the payment method on file.
  • A payment is past due, so your subscription isn't interrupted.

Sample message

AcmeCorp: We tried to charge your card and it didn't go through (card expired). Tap to update your card - no login needed - and we'll retry. mendworthy.com/s/abc123 Reply STOP to opt out.

How consent works

You provided a phone number when you signed up for your paid subscription with the merchant, with explicit, separate, optional consent to receive transactional notifications about that subscription. The merchant passes that number to Mendworthy (their transactional sender) solely to deliver the notifications described above. We don't collect numbers from any other source.

SMS is optional. It is not a condition of your subscription. Replying STOPopts you out of all Mendworthy SMS, doesn't cancel your subscription, doesn't change what you're charged, and doesn't affect any other part of your service. Email recovery continues where the merchant has your address.

Every SMS is triggered automatically by a specific event on your own account — a failed charge, or a card on file that's about to expire. Merchants have no broadcast or ad-hoc send path through Mendworthy.

Platform-level compliance (the architecture behind the attestation)

Mendworthy uses two compliance gates. The first is a merchant-level attestation in the merchant's settings (a default-unchecked toggle; declining keeps SMS off entirely), enforced as a schema-level gate in the send path. The second is per-merchant Toll-Free Verification through Twilio's Compliance Embeddable, where the U.S. carriers (AT&T, T-Mobile, Verizon, and their MVNOs) review and approve each merchant's number independently. The full architecture is documented at mendworthy.com/integration/sms-compliance.

Frequency, rates, and carriers

  • Frequency:a failed charge triggers up to 5 messages over a recovery window of up to 14 days; a card on file that's about to expire triggers up to 3 reminders beforehand. Once your card is updated or the subscription ends, messages stop.
  • Rates: Standard message and data rates may apply per your mobile carrier and plan. Mendworthy does not charge for SMS.
  • Carriers:AT&T, T-Mobile, Verizon, and their MVNOs. Carriers are not liable for delayed or undelivered messages.
  • Scope: U.S. mobile numbers only. All messages routed through Twilio, our SMS delivery provider.

Opt-out and opt-in keywords

  • STOP (or UNSUBSCRIBE / CANCEL / END / QUIT) — opt out of all Mendworthy SMS, across every merchant who has you as a customer. One final confirmation, then no further messages.
  • START (or YES / UNSTOP) — resume messages after a previous opt-out.
  • HELP — automated reply pointing to [email protected].

Privacy

Phone numbers are used solely for the notifications described above. We do not sell, rent, or share phone numbers with third parties for marketing purposes. Numbers are shared only with Twilio (our delivery provider) and the originating merchant. Full details in our Privacy Policy.

Contact

Questions: [email protected]. Platform-level compliance architecture is documented at mendworthy.com/integration/sms-compliance.